The Council on Alcohol and Drugs, Inc. promises to:

1. Seek to inspire trust in every online transaction;

2. Never provide donor or member names or personal information to any other company, person or organization for any reason without the prior written approval;

3. Conduct online transactions through a system that employs high-level security technology to protect the donor’s personal information for both internal and external authorized use;

4. Protect the interests and privacy of individuals interacting with our website;

5. Maintain all appropriate governmental and regulatory designations or certifications;

6. Provide both online and offline contact information;

7. Provide protection to hold the donor harmless of any problem arising from a transaction conducted through the organization’s website;

8. Promptly respond to all customer complaints and to employ best efforts to fairly resolve all legitimate complaints in a timely fashion;

9. Ensure contributions are used to support the activities to which they were donated;

10. Ensure that legal control of contributions or proceeds from online transactions are expedited in the fastest possible way;

11. Provide clear and full communication with the donor on all aspects of every transaction, including the accurate and timely transmission of data;

12. Adhere to the spirit as well as the letter of all applicable laws and regulations, including, but not limited to, charity solicitation and tax laws;

13. Ensure that all services, recognition and other transactions promised on a website, in consideration of gift or transaction, will be fulfilled on a timely basis.